FAQ
Q1: Are you a factory or a trading company?
A1: We are factory, we have our own team and workshop. We are a factory specialized cosmetic equipment and other pressure vessels.
Q2: I’m new in our industry, but I’m planning to set up a factory, what can I do?
A2: We can suggest customer the most suitable machine according to their formula, raw material. Manufacturing – Installation – Training – Maintenance – Technical Support. We can introduce you supplier of raw engineer to your factory to install machines and train your worker of operation and maintenance.
Q3: What’s the guarantee if we purchase from you?
A3: All the equipment ordered from us will provide 1 year guarantee from delivery date. If there is any wearing part be broken within the warranty and isn’t caused by improperly operation the we would offer the new parts for free.
Q4: How does your factory do regarding quality control?
A4: Quality is priority. We always attach great importance to quality controlling from the beginning to the end. We support to inspect machine before shipment.
Q5: Do you provide installation & debugging service?
A5: Yes, we will send you the installation drawing and documents first. If you still have problems, we will arrange our engineers go to your place for installation guiding. But you need to pay the round air tickets cost and arrange the hotel accommodation for our engineer.
Q6: What kind of machines can you supply to customer?
A6: We offer various kinds of machines and whole line.
1. Cream, paste products: RO water treatment, vacuum emulsifying machine, storage tanks, filling machine, capping machine, conveyor belt, inkjet printer, sealing machine, shrinking machine, etc.
2. Liquid products: RO water treatment, liquid wash mixer, storage tanks, filling machine, capping machine, labeling machine, conveyor belt, inkjet printer, sealing machine, shrinking machine, etc.